All the members of our team are carefully hand-picked. They understand our philosophies and just how important your custom is to us. All levels, from assistants up to managers, receive training and appraisals in all aspects of our trade. We will spend time with you, helping you to make the right decision about your hair - we will give you advice, inspiration and we may even, in some cases, have to advise you against having a particular service.
Please understand that, if this is the case, it is because we cherish your custom and hope to develop a long-term relationship with you. Short-term gains are never our intention. If we do disappoint you in any way, please tell us.
We are, after all, only human and acknowledge that, very occasionally, we may let you down. If so, we guarantee that we will always do our utmost to rectify the situation.
Please help us to help you. Make the most of your investment with us by taking the advice of your hair designer. He or she will recommend the correct home hair care programme for you. This is the next best thing to taking your designer home with you! Seriously though, you wouldn't throw your most expensive, best-loved items of clothing into the hot wash, or not bother to put oil in the engine of your car, would you? So get the best out of your hair and use the programme we recommend!